Last Updated: September 24, 2026
At Havenyn, we want your order to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Where We Ship
Havenyn currently ships to addresses within the United States.
We offer free standard shipping on all orders.
2. Order Processing
Orders are typically processed within 2–3 business days after they are placed.
Business days are Monday through Friday, excluding U.S. federal holidays.
During periods of high order volume, holidays, or unexpected circumstances, processing may take a little longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
3. Shipping & Delivery Times
Once your order has been processed and shipped, standard delivery generally takes approximately:
7–12 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside of our control.
The estimated delivery timeframe begins after your order has been processed and shipped, not when the order is placed.
Estimated overall timeframe
Order processing: 2–3 business days
Transit time: 7–12 business days
Please allow both processing and transit time when estimating when your order will arrive.
4. Shipping Costs
Free standard shipping is available on all Havenyn orders.
You will not be charged a standard shipping fee at checkout.
5. Shipping Carriers
We may use different shipping carriers depending on the destination, package size, availability, and other fulfillment considerations.
Your order may be shipped using one of several carriers.
6. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number, when tracking information is available.
You can use the tracking information provided in your shipping confirmation to follow your package's progress.
Please allow some time for the carrier's tracking system to update after the tracking number has been issued.
7. Delivery Delays
Although we work to have orders delivered within the estimated timeframe, delays can occasionally occur because of circumstances outside our control.
These may include:
- Severe weather
- Carrier delays
- Holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other unforeseen circumstances
A shipping delay does not automatically mean that your order has been lost.
If your package appears to be delayed beyond the expected delivery timeframe, please contact us at [email protected] and we will assist you.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
If you realize that you entered an incorrect address, contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If an order is returned to us because of an incorrect or incomplete address, we will contact you to determine the available options.
9. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, we recommend first checking around your delivery location and asking household members, neighbors, or your building's management if they received it.
You may also contact the shipping carrier directly using the tracking information provided.
If you still cannot locate your package, please contact [email protected] and provide your order number so we can help investigate the situation.
10. Damaged Packages
If your order arrives damaged, please contact us at [email protected] as soon as possible.
Please include your order number and, where possible, clear photographs of the damaged package and the items received. This helps us understand the issue and determine the appropriate next steps.
11. Multiple Shipments
Depending on the products in your order, items may occasionally be shipped separately.
If your order arrives in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged additional standard shipping fees for separate shipments when free shipping applies to your order.
12. Order Changes or Cancellations
If you need to change or cancel an order, please contact us at [email protected] as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request, but an order may not be able to be changed or canceled once it has entered processing or been shipped.
Please review our Refund & Return Policy for information about returns and refunds.
13. Contact Us
If you have questions about shipping or the status of your order, please contact us.
Havenyn
20 Haypress Rd Suite 306
Cranbury, New Jersey 08512
United States
Email: [email protected]
Phone: +1 (551) 294-4661
We are happy to help with questions about your order, shipping, tracking, or delivery.