Returns & Refund Policy

Last Updated: September 26, 2026

At Havenyn, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

This Returns & Refund Policy explains when you can return an item, how to request a return, and how refunds are handled.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging, when applicable

• Include any accessories, parts, or other items that came with the product

• Not show signs of use, damage, or alteration

Some products may have additional return requirements depending on their nature.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Items that have been used, altered, or damaged after delivery

• Items that are missing parts or accessories due to customer use

• Items returned without the original packaging when the packaging is necessary to protect the product

• Gift cards

• Items specifically identified as non-returnable on their product page

If you're unsure whether an item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:

[email protected]

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging, if the item arrived damaged

We may request additional information to help us review the issue.

If an item is confirmed to have arrived damaged, defective, or incorrect due to an error on our part, we will work with you on an appropriate resolution, which may include a replacement or refund.

4. How to Request a Return

To request a return, contact us at:

[email protected]

Please include:

• Your full name

• Order number

• Item you would like to return

• Reason for the return

If applicable, please also include photographs of the item.

Please wait for confirmation from our customer support team before shipping your return.

5. Return Address

Approved returns should be sent to:

Havenyn
20 Haypress Rd Suite 306
Cranbury, New Jersey 08512
United States

Please use the return address above only for an approved return.

We recommend using a shipping service that provides tracking information and keeping your shipping receipt until your return has been received and processed.

6. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, choosing the wrong option, or another reason unrelated to a product defect or an error on our part, the customer is responsible for the return shipping cost.

Havenyn does not reimburse return shipping costs for change-of-mind returns.

Return shipping costs vary depending on the carrier, package size, package weight, shipping method, and destination. Customers are responsible for checking the applicable shipping rate with their chosen carrier before sending the return.

For items that arrive damaged, defective, or incorrect due to an error on our part, please contact us before returning the item so we can provide the appropriate return instructions.

7. Return Shipping Method

We recommend using a trackable shipping service when returning an item.

Havenyn is not responsible for a return package that is lost or damaged while being shipped back to us if the customer arranged the return shipment.

Please keep your tracking number and shipping receipt until your return has been processed.

8. Return Inspection

Once your return arrives, we will inspect the item to confirm that it meets the return requirements described in this policy.

If the returned item does not meet the eligibility requirements, we may be unable to issue a full refund.

If there is an issue with the condition of the returned item, we will contact you before making an applicable adjustment to the refund.

9. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed within 7 business days after the returned item has been received and inspected.

After we process the refund, the time it takes for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

Original shipping charges, if any, are not refundable for customer-requested returns. Havenyn currently offers free standard shipping on all orders.

10. Partial Refunds

A partial refund may be issued when an otherwise eligible returned item has:

• Signs of use

• Damage caused after delivery

• Missing parts or accessories

• Missing original packaging where the packaging is necessary for the product

We will communicate with you regarding any applicable adjustment.

11. Exchanges

Exchanges are not offered as a standard return option. If you receive a damaged, defective, or incorrect item, please contact us at [email protected] and we’ll help resolve the issue.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order has already shipped, the regular return process may apply.

13. Refused or Undeliverable Packages

If a package is returned to Havenyn because it was refused, the shipping address was incorrect or incomplete, or the package could not be delivered for reasons attributable to the customer, please contact us at [email protected].

We will review the situation and discuss the available options.

Additional shipping or return costs may apply.

14. Lost Return Packages

Customers are responsible for safely shipping approved returns to Havenyn.

If you send a return using a trackable shipping service, please keep the tracking information until the return has been received and processed.

If a return package is lost while being shipped to us, please contact the shipping carrier directly to initiate a claim. Havenyn may request your tracking information to assist with the investigation.

15. Final Sale Items

Products identified as final sale or specifically identified as non-returnable on their product page are not eligible for return except where required by applicable law or when the item arrives defective, damaged, or incorrect.

16. Consumer Rights

This policy does not limit any rights you may have under applicable federal, state, or local consumer protection laws.

Where applicable law provides rights that are different from or more protective than this policy, those legal rights will apply.

17. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us.

Havenyn
20 Haypress Rd Suite 306
Cranbury, New Jersey 08512
United States

Email: [email protected]
Phone: +1 (551) 294-4661

We are happy to help and will do our best to make the return and refund process straightforward.